State Farm® Insurance Agent Rick Hayes

"Horrible service. Go elsewhere. Preferably, a different insurance company."

"Jacob was incredible, he was very positive, walked me through the entire policy development and got me signed up within 30 minutes. Took what was a stressful call and made it great. 5/5 he's the best"

"My husband's car was broken into so he filed a claim. Didn't even get close to the amount that was stolen. Almost a year later we tried to get home owners insurance and were denied because we actually used our insurance for when our stuff was stolen. Then a few weeks ago I was involved in a car accident. I called to say I was involved in an accident that was not my fault I didn't know what to do and I needed a tow. I was yelled at and told it's not their issue because I wasn't at fault. Barbara told me I had to find my own tow and do everything through the insurance of the person who caused the accident. She was incredibly impatient and rude on a pretty terrible day. My husband called for guidance on what to do and expect, and was told there was nothing they could do because it wasn't my fault so they weren't involved. My husband asked to speak to the person who has known him since he was a child and she yelled at him. She told him we didn't file a claim so they can't help. We were never once told to file a claim or anything! What we were told is they have over 5000 clients so we can't always get to talk to who we want. For a service we pay for to have on some of our worst days, we got treated like garbage. I wouldn't recommend this place to anyone."

"When my homeowners renewal came in the mail from my previous company it was double from last year. I reached out to Rich Hayes office and they got both my home and auto for the cost of my home insurance from last year."

"Due to accounting errors they under charged us for 3 months then demanding over$100 or they were cancelling our insurance. Beware of Rick and his new accounting"

"Extremely dissatisfied withal these guys. After two months they increased our policy 150 a month, due to their own error . We canceled the policy and got a sorry excuse of a refund. Looks like we're in the minority here, but beware nonetheless!"

"This office is staffed with great, friendly and efficient staff. They are always so pleasant to talk to and easy to work with."

"Super helpful and knowledgeable, with quick responses."

"They are so very helpful and always so nice! I have been with State Farm forever and always been pleased with pricing and service. This office seems even nicer and friendlier than others."

"This office team is always willing to help. They have gone above and beyond several times for me!"

"Great customer service! I have been with this agency for more than10 years and every time I contact for emergencies or small request, they are more than happy to discuss my situation and receive optimistic solutions to the issues. Today, I talked to Janet (she is really friendly and nice!!) with consultation for Auto insurance. She gave me a great solutions and discount ideas that saved me a quite $$. Thank you Janet!"

"We have had all our insurance needs serviced by this State Farm Insurance office for many years. They have taken wonderful care of us in many regards, and I regard them as trusted friends."

"In the decades that Rick Hayes and his team have served us, they have earned our trust and gratitude. Whether it is our coverage or a claim for our home or vehicles, the staff treats us like family and supports us every step of the way. They are friendly, quick to respond, and clearly explain options. We have come to know that they truly value us and have our best interests at heart. They have ensured quick, positive outcomes every time we have had a question or need."

"Everything about Rick Hayes's agency is all about taking care of you, your property and your possessions He and his staff have help me thru some pretty traumatic events, and have never let me down in making sure I was back to being ok when all was said and done. The professionalism, and knowledge of his staff is 2nd to none. Everyone is so caring and dedicated to taking such good care of their customers . I cannot thank each and every one of you enough for everything you have done for me, and continue to do!!! Sincerely, Deb C."

"Excellent customer service"

"Rick and the whole office treat my family like we are part of his family always listens to our issues and tries to help every way they can. I do appreciate everything they do for us thank you so much ."

"Great for my Auto insurance"

"Those guys have taken care of me through alot over the last 15 years. The service they provide is second to none. I appreciate that they know who you are when you call and drop everything to help you"

"Friendly staff very professional"

"Best insurance! Wonderful, very helpful agent and great staff."

"I have been with State Farm 40+ years! I've looked at other companies but NONE can compare to State Farm. "Like a good neighbor State Farm is there!" And this office is totally awesome cool friendly helpful sincere and just over all great!"

"Working with Janet Hayes (Rick Hayes Agency) was such a positive experience! She made several phone calls on my behalf, walked me through every step, patiently answered question after question, recapped the final information and has all my policy needs taken care of for my move from Illinois to Colorado! It's because of agents like Janet Hayes that I remain with State Farm."

"Trisha and the team here are extremely helpful and responsive to my needs and expectations. I can't thank them enough for all their help"

"I reached out to Rick's team last week, not knowing what they could do with a claim issue. In less than 24 hrs, I received a response and solution! Good customer service is hard to come by these days, but they proved it still exists and as a result, they have my loyalty."

"I've been with this agency since I moved to Colorado, so about 2 and a half years. I couldn't say I've ever been disappointed in them. Here recently, I got into a situation where my motorcycle needed towed. I called the call center and was told i didn't have Tow coverage. I ended up calling on Tuesday, to have it added, so it was there if I ever needed it again. I was told by Kaydee that I did in fact have coverage and she explained how it worked for motorcycles as its a little different from cars. Come to find out... all I had to do was send them a copy of my precept for the tow, and a check would be on the way. Was a pleasant surprise, and a very very easy process."